Cancellation Policy

La Vie Med Spa appreciates that you chose our facility for your massage and bodywork session. It is our absolute intention to provide top-notch personal care. To do that, the time that you scheduled is time set aside for only you. We'd like to communicate some guidelines and policies in order to provide you an optimum session.

   Please arrive ten minutes, or at least five minutes ahead of your scheduled appointment. This allows time to fill out the board of health's required health history form. It also allows the therapists time to ask specific questions about any health issues, or your specific body needs for that day. Giving yourself a little bit of extra time also allows your body and mind to start to transition from an active, busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists' side, it gives us the full time to actually have our hands on your tissues, keep our business on schedule, and respect the next client's scheduled therapy time.

We understand that issues occur. It helps us a great deal if you call and let us know if you are running late. We will do our best to accommodate you.

Delays: We generally can work within a 5-minute delay; however, if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.

Cancellation Policy: La Vie Med Spa asks that you respectfully give a 24-hour notice of cancellation. We charge Full Price for canceling an appointment in less than 24 hours, or failure to attend a scheduled appointment with the intent of redeeming a gift certificate will result in the forfeiture of that certificate. Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business. Clients who have cancelled on us at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card.

   We do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel.